Delete your Voryn Connect account

1.Delete your account in the app

Two taps from the profile tab. You will be asked for your password, because a signed-in phone in somebody else's hand should not be able to delete your account.

1. Open Voryn Connect and go to the Profile tab.
2. Tap Delete account, or if you prefer, Privacy & Security → Delete account. Both lead to the same screen.
3. Read what will happen, enter your password, and confirm. You can tell us why if you want to; that field is optional.

The screen shows you the exact date your information will be erased before you confirm anything.

2.If you cannot sign in

If you have lost access to the account, email info@vorynconnect.com from the email address on the account, or include the phone number you signed up with. We will verify that the account is yours before doing anything to it. A deletion request we cannot attribute to the owner is a way to delete somebody else's account, so we do not act on one.

Requests made this way follow the same rules as the in-app flow: the same checks below, the same waiting period, and the same erasure.

3.Before your account can be deleted

A few situations have to be cleared first. They are shown to you on the deletion screen, with the numbers involved, so you are never guessing which one applies.

• Money in your wallet. Withdraw it to your bank account or spend it first. Deleting your account would not return it to you.
• An outstanding balance. If the account owes money, contact support to settle it.
• A journey or order in progress. Wait for it to finish, or cancel it. Somebody is driving toward you or carrying your delivery.
• A withdrawal to your bank that has not cleared. Wait until it lands, or the payment has nowhere to go.
• An open dispute. It has to be closed first, because deleting now would remove your side of a case that is still being decided.
• A business you own on Voryn. Transfer it to another owner or close it from the partner dashboard first, so its staff, orders and payouts are not left without an owner.
• A Voryn team account. Team accounts are removed through the team console, where the removal is approved and recorded.

Each one is checked again on the day the erasure runs, not only when you ask. If something new has come up by then, such as a trip in progress or money that arrived, the erasure waits rather than running through it, and the deletion screen in the app goes on showing you what is in the way.

4.What happens after you ask

• There is a short waiting period of seven days between your request and the erasure. The deletion screen shows you the exact date.
• Your account keeps working during it. You are not locked out, and nothing is hidden.
• You can change your mind at any time before that date: open the same screen and tap cancel. Nothing has been erased yet.
• On the day, the erasure runs and is not reversible. Your name becomes "Deleted account" everywhere it appeared, and the information listed in section 5 is gone.
• You can sign up again afterwards with the same phone number or email address. It will be a new account with nothing in it, because we do not keep your details in order to restore them.

5.What is erased

Permanently removed from our systems:

• Your name, email address, phone number, date of birth and profile photo.
• Your password, every signed-in device, and the notification tokens for your phone.
• Your saved addresses, saved vehicles, favourites, shopping carts and notifications.
• Your payment methods and any bank account details on file.
• Your location history and last known position, including the trail recorded during trips.
• If you drove or delivered: your licence number, vehicle details, and the identity and eligibility documents you uploaded: the licence scan, the insurance certificate, the photo ID. The trips you worked are evidenced by the trip records, not by us holding a photograph of your licence for ever.

Files you uploaded are deleted from storage as well as from the database, so an old link cannot be used to reach them.

6.What we keep, and why

Some records cannot honestly be described as yours alone. An order is also a business's sales record; a message is also the other person's conversation; a payment is an accounting entry we are required to keep. Those stay, with everything that points back to you removed.

These are kept for as long as the law and our retention schedule require, then removed. Loyalty points are written down to zero when the account is erased. They are not transferable and cannot be paid out.

7.Get a copy of your information first

Erasure is not reversible, so take what you want to keep before you ask for it. In the app: Profile → Privacy & Security → Download my data. You will be asked for your password, and the file downloads to your device.

It contains your account details, addresses, orders, rides, deliveries, bookings, rentals, wallet and payment history, reviews, messages, support tickets, loyalty points, your location history, and a record of when Voryn staff viewed your location. Other people in your records appear by first name only. The file is assembled when you ask for it and is never stored on our side. You can download it once a day.

You can also ask for a copy by emailing info@vorynconnect.com.

8.Partners, drivers and couriers

Drivers and couriers delete their account exactly as above, since the driver app uses the same profile screen, and the documents you uploaded to be verified are erased with it.

If you own a partner business, the business is separate from your personal account. Transfer it to another owner or close it from the partner dashboard first; deleting your account does not delete the business, its orders or its payout records, and we will not leave its staff without an owner.

9.Questions, or something is not working

Email info@vorynconnect.com or call 1 (876) 813-0609. If you would rather write: Voryn Connect, Portmore, St. Catherine, Jamaica.

Deletion is one of the rights you have under the Data Protection Act, 2020 (Jamaica). Our Privacy Policy explains the rest of them, including your right to complain to the Office of the Information Commissioner if you believe we have mishandled your information.