How can we help?

Open the Voryn Connect app, choose a restaurant or store, add items to your cart, pick a delivery address and payment method, then confirm. You can watch the order move from placed to confirmed, preparing, on the way and delivered, all from your Orders screen.

Delivery fees are based on the distance between the merchant and your address. The exact fee is always shown at checkout before you confirm, so there are no surprises.

Your Orders screen shows live status, and once a courier picks up your order you can watch them approach on the map in real time. If something looks stuck, contact support from the order screen or email info@vorynconnect.com.

Report it within 48 hours through the app or by email, with photos if you can. We review the issue with the merchant and courier and, where a refund is due, it is normally returned to your Voryn Wallet.

Yes, while the merchant has not started preparing it. Once preparation begins or a courier is on the way, cancellation may no longer be free. The app always tells you before you confirm a cancellation.

Each merchant has a delivery zone. If your address is outside it, the app will let you know at checkout so you can choose a closer merchant or a different address.

Yes. You can add a tip at checkout or after delivery. Tips are voluntary and go to the courier.

Tap Rides, set your pickup point and destination, and choose a ride category. You will see the fare before you book. A nearby driver accepts your request and you can watch them arrive on the map.

Fares are based on the road distance and estimated time of your trip, and the fare shown when you book is the fare you pay. A trip changed mid-ride to a new destination is repriced for the new route.

Drivers are independent, verified driver partners. You can see your driver's name, photo, vehicle and rating before they arrive, and every trip has a pickup code so you always get in the right car.

Your trip screen shows live GPS progress from pickup to drop-off. Keep the app open to follow the route, and report anything unusual to support right away.

You can cancel from the trip screen before the ride starts. Cancelling after a driver has been assigned and is on the way may affect drivers, so please cancel early when your plans change.

Email info@vorynconnect.com with your trip details as soon as possible and we will help you get in touch with the driver.

Browse vehicles from verified rental operators, choose your pickup and return dates, review the daily rate, deposit and terms, and book. The operator confirms your reservation and you pick up the vehicle at the listed branch.

A valid driver's licence appropriate for the vehicle, plus any requirements the operator lists, such as a minimum age or a refundable deposit. Everything is shown before you book.

Deposits are held per the operator's policy and returned after the vehicle is checked back in on time and in good condition. Fuel policy, mileage limits and late fees are set by the operator and shown on the vehicle page.

Contact the operator first using the details on your reservation, and let our support team know through the app or by email so we can help track the issue.

Auto care (car wash, servicing, repairs), technicians (phone, computer and appliance repair) and home services (plumbing, electrical, cleaning and more), all from verified providers in the app.

Pick a provider and a service package, choose a time and location (your place or theirs, depending on the service), and confirm with your preferred payment method. The provider accepts the booking and you can follow its progress in the app.

The provider should explain and agree any extra scope and cost with you before continuing. If you are unsure about a request, pause the work and contact support.

Workmanship guarantees come from the provider and vary by service. Check the provider's listing, and if a completed job has a problem, report it through the app so we can help you raise it with them.

A prepaid balance built into the app. Use it to pay for orders, rides, rentals and services in seconds, receive refunds instantly, and send or receive money with other Voryn Connect users.

Open the Wallet tab and tap Top Up. Available top-up methods are shown in the app. Your balance updates immediately and every transaction appears in your history.

Yes. Your balance is protected by your account credentials and an optional wallet PIN for sensitive actions. Every change to your balance is recorded in a ledger you can see in your transaction history. Voryn Connect staff will never ask for your password or PIN.

Approved refunds are normally returned to your Voryn Wallet instantly. You can keep the balance for your next order or withdraw it under our wallet policies.

Voryn Wallet and cash on delivery are supported today, with card payments where available. The options you can use are always shown at checkout.

You earn points on eligible spending and can redeem them for discounts at checkout. Points have no cash value and may expire. See the Rewards page for details.

Sign in with your email and password, or ask for a one-time code and we will email it to the address on your account. If you did not request a code, do not share it with anyone.

Use the reset option on the sign-in screen and we will email a verification code to the address on your account. If you still cannot get in, email info@vorynconnect.com from that same address.

Go to Profile, then Addresses. You can save home, work and other locations, set an exact pin on the map, and choose a default for faster checkout.

In the app, go to Profile and tap Delete account (it is also under Privacy & Security). You will be asked for your password. A few things have to be cleared first: money in your wallet, a trip in progress, an uncleared withdrawal, an open dispute, or a business you own. The screen tells you which of them apply. There is then a short waiting period during which you can cancel. Full details of what is erased and what we have to keep are on our Delete your account page.

In the app: Profile, then Privacy & Security, then Download my data. Enter your password and the file downloads to your device. It holds your account, orders, rides, deliveries, bookings, wallet and payment history, reviews, messages, support tickets and location history. It is available once a day. Worth doing before you delete your account, since erasure cannot be undone.

We never ask for your password, wallet PIN or a sign-in code by phone, text or email. If anyone does, it is a scam. Do not share anything and report it to info@vorynconnect.com.

Create a partner account on the Partner Login page, then complete verification: tell us about your business and upload your registration documents and ID. Our team reviews every application, usually within 1 to 2 business days.

Your store appears in the customer app only after our team approves your verification. Finish the steps on your verification page, and if your application was returned, the page shows exactly what to fix.

Your business registration certificate and the owner's government ID are required. Proof of address and any category licences (food handler's permit, liquor licence, PPV licence) strengthen your application.

Earnings from completed orders and bookings are credited to your partner wallet, net of platform fees, and you can track everything in the dashboard's Wallet and Earnings pages.

Yes, we onboard driver and courier partners. Reach out at info@vorynconnect.com and our team will guide you through verification.