1.Who we are
Voryn Connect is a Voryn-branded technology platform operated in Jamaica. Until a separate Voryn Connect operating company is identified to you in the Platform, a receipt, invoice or other contracting document, the Platform is operated by Voryn Group Ltd. through the Voryn Connect brand. In these terms, "Voryn Connect", "we", "us" and "our" refer to the operator of the Platform in that capacity. Our principal operating location is Portmore, St. Catherine, Jamaica.
"You" means any person who accesses or uses the Voryn Connect mobile app, website, payment or wallet interface, or related services (together, the "Platform"). If you use the Platform for a business, you confirm that you have authority to bind that business to these terms.
If the legal operating entity changes, we will update these terms and identify the new contracting entity before or when the change takes effect, as required by law.
3.Eligibility & accounts
- You must be at least 18 years old to create an account.
- You must register with accurate, current information and keep it up to date. Accounts are personal to you and may not be sold, shared or transferred.
- Keep your password, PIN and sign-in codes private. Voryn Connect staff will never ask you to disclose your password or wallet PIN.
- Tell us promptly at info@vorynconnect.com if you believe your account, device, password, PIN or payment access has been compromised.
- You are responsible for activity you authorize or carry out. We will not automatically treat every transaction completed with your credentials as authorized by you if you report a credible account compromise; we may investigate, temporarily restrict activity, request information and apply the outcome required by applicable law and the relevant payment-provider rules.
- We may decline, restrict, suspend or close accounts where reasonably necessary to protect users, Providers, the Platform or the financial system, including suspected fraud, abuse, identity misuse, unlawful activity or breach of these terms. Where appropriate and lawful, we will tell you the reason and provide a way to contact support.
4.Orders & deliveries
- Menus, product listings, prices and availability are supplied by Providers and can change. The amount and fees shown at checkout apply to the transaction you confirm, subject to correction of an obvious technical or pricing error.
- When you place an order, you make an offer to buy from the Provider. The contract for the Provider's goods forms when the Provider accepts the order.
- Preparation, pickup and delivery times are estimates affected by traffic, weather, distance, demand and Provider workload.
- Delivery fees and other Platform fees are shown before confirmation. You must provide a lawful, safe and sufficiently accurate delivery location and be reasonably available to receive the delivery.
- If you are unreachable or delivery cannot safely or lawfully be completed, the courier will follow the applicable undeliverable-order process and charges may still apply where permitted.
- Restricted goods may only be offered and delivered where lawful. Providers and couriers may request identification or refuse a transaction where legal or safety requirements are not satisfied.
5.Rides
- Rides requested through the Platform are fulfilled by independent third-party drivers or transport Providers, not by Voryn Connect as the driver.
- A driver and vehicle must maintain all licences, road licences, Public Passenger Vehicle or other transport permissions, driver identification, insurance, vehicle registration, fitness requirements and other approvals that apply to the service being offered under Jamaican law and Transport Authority requirements.
- We may require evidence of those documents before activation and may suspend ride access when a required document expires, is withdrawn or cannot be verified. Document review does not replace the responsibility of the driver or vehicle owner to remain legally compliant.
- Fare estimates and applicable fees are shown before you book. Additional charges may apply to changed destinations, waiting time, tolls or other disclosed circumstances.
- Pickup times and driver availability are estimates. Ride categories may be limited, changed or suspended where required by law, licensing conditions, regulator direction or safety considerations.
- You must treat drivers with respect, use available restraints, comply with safety instructions and never ask a driver to break the law.
- Location tracking may be used for matching, navigation, trip progress, safety, fraud prevention and dispute resolution as explained in our Privacy Policy.
6.Vehicle rentals
- Rental vehicles are supplied by independent rental Providers. The rental agreement is between you and the rental Provider unless expressly stated otherwise.
- You must hold a valid driver's licence appropriate for the vehicle and satisfy the rental Provider's lawful age, identification and eligibility requirements.
- Deposits, fuel policy, mileage limits, insurance, late fees, prohibited uses and damage responsibility are set by the rental Provider and must be disclosed before or as part of confirmation.
- You are responsible for complying with the rental agreement and the law while the vehicle is in your possession, including traffic violations and fines attributable to your use.
7.Home, auto & technician services
- Service bookings are performed by independent Providers.
- Providers must maintain any licence, certification, permit, insurance or professional authorization required for the work they offer.
- Quotes and packages describe the expected scope. If additional work or charges are proposed, you should agree to them before the additional work begins.
- For mobile services, you must provide safe and lawful access to the location and an adult must be present where reasonably required for the service.
- Any workmanship warranty is the responsibility of the Provider unless Voryn Connect expressly gives a separate written warranty. We may help facilitate support and dispute handling without becoming the Provider of the underlying work.
8.Pricing, fees & payments
- Prices are in Jamaican Dollars (JMD) unless we clearly state another currency.
- Provider prices, service fees, delivery fees, cancellation fees and any other Platform charges will be shown before you confirm when they apply.
- Available payment methods are shown at checkout and may include cash, cards and a Voryn Wallet interface where lawfully enabled.
- Card and regulated payment services may be provided by third-party payment processors, banks or payment service providers. Their terms, limits, verification requirements and dispute processes may also apply.
- Voryn Connect does not store full card numbers where payment processing is performed by a compliant payment processor.
- Tips are voluntary and, subject to taxes or deductions required by law, are intended for the driver or courier.
- For cash transactions, you agree to pay the amount shown when the order or service is delivered or completed. Repeated non-payment may result in restrictions.
- We may correct an obvious technical or pricing error. If you were charged because of such an error, we will apply the appropriate correction or refund, subject to your statutory rights.
9.Voryn Wallet
Regulated-services notice: Voryn Wallet is the user-facing payment and balance interface inside Voryn Connect. Voryn Connect is not a bank or deposit-taking institution and these terms do not represent that Voryn Connect independently issues regulated stored value, e-money or deposit products.
- Any feature that involves holding customer funds, stored value, top-ups, settlement, person-to-person transfers, payouts or withdrawals will only be offered where Voryn Connect and/or the financial institution or payment service provider supporting that feature is legally permitted or appropriately authorized to provide it.
- Where a bank or authorized payment provider supports Voryn Wallet, that provider may hold or settle funds and its own terms, privacy notice, verification rules, limits and regulatory obligations may apply. We will identify the relevant provider in the Platform before you use the regulated feature.
- If the necessary financial-partner arrangement or authorization is not active, the affected wallet feature will not be made available merely because it is described in these terms.
- Wallet functionality may be subject to identity verification, source-of-funds or other compliance checks, transaction limits, fraud screening and anti-money-laundering controls required by law or the supporting payment provider.
- Wallet access may be temporarily restricted where there is a reasonable suspicion of fraud, account takeover, money laundering, sanctions exposure, unlawful activity, a legal order or another material security concern. Reports may be made to competent authorities where required.
- If you report a potentially unauthorized wallet transaction, we may secure the account, preserve records, request information and investigate with the relevant payment provider. Responsibility and any reimbursement will be determined under applicable law, the facts and any payment-provider rules; use of correct credentials alone does not automatically decide the issue.
- Processing and withdrawal times are estimates unless the Platform expressly guarantees a particular time. Bank, card-network, payment-provider, fraud-review and settlement delays can affect completion.
- Any remaining balance when an account is closed will be handled in accordance with applicable law and the terms of the financial institution or payment provider responsible for the funds, after lawful deductions or restrictions.
10.Cancellations & refunds
- You may cancel an order, booking or ride within the cancellation options shown in the Platform. Once preparation, travel or work has begun, a fee may apply or cancellation may no longer be available, subject to law.
- Where a refund is due, it will be returned using the method or destination shown in the Platform and permitted by the relevant payment provider. Refund timing depends on the payment method and processor.
- If goods or services are missing, incorrect, unsafe or materially different from what was agreed, report the issue through the Platform or to info@vorynconnect.com promptly and provide reasonable supporting information where available.
- Refund decisions may consider information from you, the Provider, driver or courier, plus relevant Platform records such as status events, timestamps and location data.
- Nothing in this section removes or reduces any right or remedy that cannot lawfully be excluded under Jamaica's consumer protection laws.
11.Promotions, points & rewards
- Promo codes, discounts and rewards points may have separate conditions, expiry dates, eligibility rules and usage limits.
- Unless expressly stated otherwise, points and promotional credit are not money, do not earn interest, have no cash value and cannot be sold or transferred.
- We may correct, reverse or cancel rewards obtained through fraud, error or abuse.
- We may modify or end a rewards programme with reasonable notice where appropriate, subject to any rights already accrued under applicable law.
12.Partner terms
Businesses and individuals that sell, transport, rent, deliver or perform services through the Platform agree to any additional partner terms presented during onboarding. Providers are responsible for:
- accurate listings, menus, pricing, availability and service descriptions;
- the quality, safety and legality of their goods and services;
- completing verification honestly and keeping identity, business, licensing and payment information current;
- maintaining all licences, permits, road licences, driver credentials, registrations, fitness certificates, insurance, food-safety approvals, professional permissions and other authorizations required for their category;
- for drivers and couriers, maintaining the Public Passenger Vehicle, commercial carrier, driver identification or other Transport Authority permissions that apply to the activity being performed;
- complying with tax, employment/independent-contractor, safety, consumer, transport and other laws that apply to their business.
We may request updated proof, remove listings, delay or withhold payouts where lawfully permitted and connected to fraud or a valid dispute, or suspend a Provider where documents expire, information is false, safety is at risk or legal requirements are not met.
13.Acceptable use
You agree not to:
- use the Platform for unlawful activity or ask another person to break the law;
- harass, threaten, discriminate against or abuse users, Providers, drivers, couriers or staff;
- place fraudulent orders, submit false damage or refund claims, manipulate transactions, or abuse promotions, referrals or rewards;
- use another person's account without authority or deliberately allow unauthorized use of yours;
- interfere with security, probe or scan systems without written authorization, scrape protected data, reverse engineer where prohibited by law, or access data or tools outside your authorized role;
- use the Platform to transport, sell or facilitate illegal or dangerous items.
We may investigate suspected violations and apply proportionate restrictions, suspension, account closure or reporting to competent authorities where appropriate.
14.Ratings, reviews & content you submit
- Ratings and reviews must reflect a genuine experience. Fake, paid-for, coercive or retaliatory reviews are not allowed.
- By submitting content to the Platform, you give Voryn Connect a non-exclusive, worldwide, royalty-free licence to host, reproduce, display and use that content for operating and promoting the Platform, subject to our Privacy Policy and applicable law.
- You must have the right to submit the content and must not unlawfully disclose another person's private information or infringe intellectual property rights.
- We may remove content that is unlawful, misleading, abusive or violates these terms.
15.Intellectual property
The Voryn Connect name, logo, Platform design, website, app, software and original materials are protected by applicable intellectual property law and belong to the relevant Voryn entity or its licensors. We grant you a limited, revocable, personal, non-transferable right to use the Platform for its intended purpose. You may not copy, sell, license, distribute or commercially exploit protected Platform materials except where the law permits or we give written permission.
16.Third-party services
The Platform relies on third parties such as mapping, routing, cloud hosting, file storage, communications, identity/fraud tools and payment infrastructure. Their availability can affect Platform features. Where a third party directly provides a regulated payment or financial service, its terms and privacy notice may apply in addition to ours. A link or technical integration does not by itself mean Voryn Connect guarantees that third party.
17.Disclaimers
The Platform is provided on an "as available" basis. To the extent permitted by law, we do not guarantee uninterrupted or error-free availability, that a particular Provider will accept or complete a request, or that third-party infrastructure will always be available. Nothing in this section excludes a warranty, representation, duty or consumer right that Jamaican law does not allow us to exclude.
18.Limitation of liability
To the maximum extent permitted by Jamaican law:
- Voryn Connect is not responsible for an independent Provider's acts, omissions, goods or services merely because the Provider is accessible through the Platform;
- we are not liable for indirect, special or consequential loss that was not reasonably foreseeable from our breach, except where applicable law provides otherwise;
- you remain responsible for losses caused by your own unlawful conduct, fraud or deliberate misuse of the Platform.
These limitations do not apply where liability cannot lawfully be excluded or limited. Nothing in these terms limits non-excludable rights or remedies under Jamaican consumer protection law, liability for fraud or fraudulent misrepresentation, or any responsibility that applicable law requires us to bear for our own conduct, data-protection obligations, payment handling, personal injury or other protected claim.
19.Indemnification
To the extent permitted by law, if your unlawful conduct, deliberate misuse of the Platform, material breach of these terms or infringement of another person's rights causes a third-party claim against Voryn Connect, you agree to reimburse the reasonable losses and costs directly resulting from that claim. This section does not require a consumer to indemnify us for our own negligence, unlawful conduct or a liability that cannot legally be transferred to the consumer.
20.Suspension & termination
- You can stop using the Platform and request account deletion as described in our Privacy Policy and Delete your account page.
- We may suspend or terminate access where you materially breach these terms, where required by law or a regulator, or where reasonably necessary to protect users, Providers, the Platform or payment systems. Where reasonable and lawful, we will explain the restriction and how to contact support.
- Termination does not cancel valid amounts already owed and does not affect provisions that by their nature survive, including intellectual property, lawful liability provisions, dispute provisions and record-retention obligations.
- Any remaining wallet or payment balance will be handled under section 9, applicable law and the terms of the financial institution or payment provider responsible for the funds.
21.Disputes & governing law
- If you have a problem, contact us first at info@vorynconnect.com or through in-app support so we can try to resolve it.
- These terms are governed by the laws of Jamaica.
- Subject to any mandatory right you have under consumer, data-protection, payment or other applicable law to complain to a regulator, statutory body or another competent forum, unresolved court proceedings relating to these terms will be brought before the courts of Jamaica.
- Nothing in these terms prevents you from contacting the Consumer Affairs Commission, the Office of the Information Commissioner, a financial-service complaints body or another competent Jamaican authority where it has jurisdiction over your complaint.
22.Changes to these terms
We may update these terms as the Platform, law or regulatory requirements change. For material changes, we will give reasonable notice through the Platform or another appropriate channel before they take effect where required. The effective date above identifies the current version. A change will not retroactively remove rights that applicable law gives you.
